Delete your SmartCharge account and data
SmartCharge account deletion request
How to request deletion
Send an email from the address associated with your SmartCharge account to info@smartcharge.az with the subject “Delete my SmartCharge account”. Include the account email address in the message. We may ask you to confirm ownership of the account before deletion.
What will be deleted
After verification, we delete or anonymise the account profile, contact details, profile image, saved vehicles and VIN data, saved routes, push notification tokens, preferences and other data linked only to the account.
What may be retained
Transaction, security and compliance records may be retained only where required by applicable law, to prevent fraud, resolve disputes or enforce agreements. These records are access-restricted and removed or anonymised when the applicable retention period ends.
Processing time
We aim to complete verified deletion requests within 30 days. You will receive confirmation at the account email address when the request has been completed.
Request deletion of specific data
You may use the same email process to request deletion or correction of specific personal data without deleting your entire account.
Contact
Email: info@smartcharge.az